Technical Expert (Electrical Distribution Products LV)

PURPOSE OF THE JOB
Be a Member of the front line Technical expert team and thereby increase the Company’s level of service to Customers with the goal of improving our Customer Satisfaction rating, while underpinning the Company’s annual growth objectives.
Be a part of the team of Level 2 experts (TSC Organization) to support India and Satellite countries on Level 2 Technical Queries.

MAIN OBJECTIVES – MISSION

1. Achieve the TSC KPIs.
2. Follow all TSC processes.
3. Become a Technical Expert through self training and learning on Electrical Distribution (LV) Family of Products.
4. Development of knowledge data base.
5. Work Closely with Level 1 team to provide a solution to customer in an efficient manner.
6. Handle the call flow from internal/external Customers of the countries supported.
7. Daily, weekly and monthly reporting of working to TSC Manager.

POSITION OF THE JOB IN THE ORGANISATION

Reporting to the TSC Manager.

KNOW HOW

1. Should be an Electrical Engineer (BE/Diploma).
2. Should have adequate knowledge of all Electrical Distribution products – DIT & ABT i.e. MCB’s, MPCB’s, RCB’s, MCCB’s, ACB’s CT, PT…..
3. Sound knowledge on Computer and Internet also a must.
4. Should possess good Communication Skills.
5. Should be ready to work in day shifts.
6. Should be self motivated, hardworking & sincere.
7. Filed Experience (After Sales) background preferred.


Degree Holder 2-3 Yrs of Experience / Diploma Holder 5-6 Yrs of Experience.